Detailed Job Description

To ensure safe, person-centred, legally compliant homecare by building stable rotas, keeping digital records accurate in real time, and coordinating timely responses to changes — aligned to CQC’s 5 Key Questions and the Fundamental Standards of quality and safety

We are seeking a proactive Care Coordinator to join Bluebird Care Rochdale.
Responsibilities include rota building, supporting customers and carers, updating OTH, and maintaining continuity.
Requirements: coordination experience, strong communication, digital literacy.

Core Responsibilities

1) SAFE — Protect people from abuse and avoidable harm (links to Reg. 12, 13)

• Rota risk management: Build rotas that account for travel time, double-ups, skills/competencies, and lone-working risks; implement robust Plan B/C coverage for sickness or no access. [cqc.org.uk]
• Medication & clinical updates: Ensure GP/pharmacy changes are verified, recorded, and cascaded to staff; update OTH care plans, tasks, and risk notes promptly. [cqc.org.uk]
• Safeguarding vigilance: Recognise indicators of abuse/neglect from call logs, missed/late visits, or carer feedback; escalate via local pathways; document actions and outcomes. [cqc.org.uk]
• Duty of Candour triggers: When a notifiable safety incident occurs, support the RM to inform the person/representative, provide an open factual account, apologise, and record per Reg. 20. [cqc.org.uk]

Evidence you’ll generate: risk-aware rota notes, incident logs, safeguarding referrals, MAR/care-plan updates, notifiable incident documentation and candour letters.

2) EFFECTIVE — Achieve good outcomes and maintain quality of life (links to Reg. 9, 11, 12, 18)

• Capacity & consent: Apply MCA 2005 principles (presumption of capacity, support to decide, right to make unwise decisions, best interests, least restrictive) to scheduling and communications; capture consent/decision-making notes in OTH. [nhs.uk]
• Skills-to-needs matching: Assign competent carers (training/competency verified) to each task; flag training gaps; support supervisors with observations and sign-offs (Reg. 18 Staffing). [cqc.org.uk]
• Timely reviews: Prompt care plan reviews when needs change (falls, deterioration, new equipment or medication). [cqc.org.uk]

Evidence you’ll generate: capacity/consent notes, updated care plans and risk assessments, training matrices and supervision prompts, outcomes noted in daily logs.

3) CARING — Compassion, dignity and respect (links to Reg. 10)

• Customer & family communication: Provide clear, empathetic updates about timings/changes; manage expectations about windows of care and continuity; escalate concerns promptly. [cqc.org.uk]
• Dignity & respect in scheduling: Consider preferences (gender of worker, cultural needs, continuity with preferred carers) where feasible; record rationales when choices cannot be met. [cqc.org.uk]

Evidence you’ll generate: call notes with outcomes, complaints/compliments logs, communication trails explaining decisions and reasonable adjustments.

4) RESPONSIVE — Organise services to meet people’s needs (links to Reg. 9, 16)

• Demand & change handling: Rapidly adapt rotas to hospital discharges, short-notice calls, and package changes; coordinate shadowing/step-ups for new needs (e.g., double-ups, moving & handling). [cqc.org.uk]
• Complaints: Log, acknowledge, and support investigation and learning; feed improvements into rota logic and information given to staff/customers (Reg. 16). [cqc.org.uk]

Evidence you’ll generate: turnaround times for change requests, complaint logs with actions/learning, responsiveness metrics (late/missed visits, continuity %).

5) WELL-LED — Leadership, governance and continuous improvement (links to Reg. 17, 19, 20)

• Data quality & governance: Keep OTH records accurate and contemporaneous; support audits; maintain dashboards; contribute to PIR/inspection readiness under the Single Assessment Framework. [cqc.org.uk], [cqc.org.uk]
• Workforce compliance: Support fair deployment, rest entitlements and capacity planning consistent with Working Time Regulations 1998 (48-hour average unless opted-out; daily/weekly rest; travel between visits counts). Escalate risks and maintain records. [acas.org.uk]
• Open culture & candour: Promote speaking-up, incident reporting, and learning; action Duty of Candour processes with the RM. [cqc.org.uk]

Evidence you’ll generate: audit trails, KPI packs, rota/working-time evidence, lessons-learned logs, inspection artifacts aligned to the 5 Key Questions/quality statements

Person Specification (summary)

• Experience: Domiciliary coordination or complex scheduling; confident telephone handling and de-escalation.
• Knowledge: CQC Fundamental Standards and 5 Key Questions; safeguarding; MCA 2005 principles; Duty of Candour basics. [cqc.org.uk], [cqc.org.uk], [nhs.uk], [cqc.org.uk]
• Digital: Strong with OTH (or similar), MS 365; accurate data entry/governance.
• Behaviours/Values: Person-centred, calm under pressure, improvement mindset, inclusive and respectful.
• Qualifications: L2–3 Health & Social Care (or working towards); safeguarding/medication awareness (training provided).