ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, youll help us to build the reputation of our homes to ensure theyre a success. Itll be your responsibility to support teams acrosscare homes in our SouthDivision to grow their occupancy with a focus on private occupancy. Youll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
This role will be covering a number of Care Homes in the North London area.
Day-to-day, you could be strengthening the homes web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. Well also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and youll oversee these homes in putting together a programme of events and activities targeted at these groups.
Youll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, youll help connect us with residents who need quality care and support, making a real difference to their lives.
ABOUT YOU
Youll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. Its also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in thecare and health industry. As a self-motivated individual with a creative mindset, youll be able to work as part of a multi-functional team.
Were looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means youll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so its essential that you have a willingness to travel and full driving licence.
REWARDS PACAKGE
As well as a competitive salary, we can offer you impressive benefits, including a mobile phone, laptop, and free training and development. Youll have plenty of opportunity to grow your career in a large organisation thats renowned for its warm and supportive environment.
If youd like to use your organisational and people skills in an organisation that provides the quality care youd expect for your loved ones, this is an empowering and rewarding place to be.
Our Staff
Barchester is all about doing things a little bit differently. Our unique approach to the care sector sets us apart, so to make things happen our people need to be a little bit different too.
Our residents, patients and their families expect great services, so our professional and dedicated team of specialists actively recruits people who are focused on continually improving the quality of life for the people in our care, to achieve our ambition of Barchester as the leading provider of care services.
Celebrating Success
Celebrating Success is our sector-leading employee recognition programme, which is designed to recognise all staff who work hard to help our homes and hospitals meet the high-quality care and business standards we set ourselves and allows staff to share in the success of the business.
In addition, throughout the year there are a number of opportunities, such as Employee of the Month and the Barchester Care Awards, which recognises our committed people across the business for a job very well done.
We provide one of the best rewards packages in the care sector and offer a competitive salary and impressive benefits.
We value our employees
Our people are as diverse and as individual as our residents and patients. We promote equal opportunities and encourage all our employees to treat one another and those we care for with honesty and respect. We aim to create a family environment in all our homes, hospitals and offices.
We are focused on providing equal opportunities to prospective and existing employees at Barchester and display the Disability Confident logo with pride.
Learning about why Barchester is unique within the care sector is central to our induction programme. Our new staff receive a comprehensive overview of all elements of our business so they can feel confident in fulfilling their role and contributing to our vision.
Professional Development
The learning doesn’t stop there. Our people have opportunities throughout their Barchester career; from refreshing their knowledge and learning new skills, to continuing their personal and professional development.
We also actively encourage our people to review their performance and develop their role at Barchester by using our bi-annual Performance Development Plan. Many of our people have exceeded their aspirations in successfully completing externally accredited qualifications.
There are no limits to how far our people can progress their career at Barchester.