These are exciting times at Voyage Care. Already a leading health and social care organisation and winner of Health Investor Specialist Care Provider of the Year, we provide support for thousands of people with learning and physical disabilities, brain injuries, autism and other needs across the UK. We are an Investor in People and have a national reputation for delivering innovative, high quality and flexible services. What’s more, we are now expanding our Service Optimisation Team to take us into the future and as our Services Optimisation Manager you will play a vital role in helping us achieve our operational and strategic objectives.
Purpose of Role
The Service Optismisation Manager role will require regular nationwide travel and overnight stays, so a full UK driving license is essential. This role will play an integral part of ensuring Acquisitions and Large Tender Wins are integrated into the organisation, they will manage and drive the continuous improvement of the quality of services across the Region/Country and deliver the company strategy.
The role will provide expertise and resource to support the Operations teams and oversee the management of compliance in relation to service improvement, therefore we require candidates to have previous experience of being a registered care manager, as well as being happy to deliver care themselves on occasions. However unlike the role of a Registered Manager you are not ultimately responsibility for a particular area and therefore growth or budgets for a service.
- To maintain Voyage Care at the forefront of quality care provision for people we support, promoting Voyage Cares’ values and standards internally and externally.
- Keep up to date with changes in external requirements, ensuring information is appropriately cascaded.
- Represent the organisation at a local and national level as required.
- Maintain a commitment to own continuing professional development and also to actively engage in own appraisal.
- To present a professional persona at all time and demonstrate appropriate knowledge, skills and competencies.
- To communicate with and establish and maintain effective working relationships with the Director Services Optimisation.
- To take part, where applicable, in surveys to gather information required to inform the future strategic direction of the Service Optimisation Team.
- To carry out all duties in accordance with the organisation’s Equal Opportunities, Anti-Harassment and Health & Safety Policies.
- Supporting services during their working hours when required over a 7 day week.
Benefits
In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:
Remote working when not at service
Company car or car allowance
Wagestream
DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
Eye care vouchers
Refer a friend scheme
Enhanced retirement leave
Competitive salary
25 days annual leave plus bank holidays
Your birthday off
An additional day off in recognition of long service
Blue Light Card Retail discount benefit scheme
V-Assure, a free 24 hour, confidential and independent help line
Life assurance
Pension
Key attributes
- Be able to work as an individual and part of a team.
- Work closely with COO and Director of Service Optimisation.
- Be passionate about improving and embedding service improvement.
- Be comfortable working at pace and under pressure, whilst maintaining good attention to detail. Have strong communication skills, commercial acumen and analytical skills.
- Have a willingness to work across the whole organisation, covering the United Kingdom
- Having a flexible solution focused responsive approach
- Hold a full driving license.
Our Staff
Barchester is all about doing things a little bit differently. Our unique approach to the care sector sets us apart, so to make things happen our people need to be a little bit different too.
Our residents, patients and their families expect great services, so our professional and dedicated team of specialists actively recruits people who are focused on continually improving the quality of life for the people in our care, to achieve our ambition of Barchester as the leading provider of care services.
Celebrating Success
Celebrating Success is our sector-leading employee recognition programme, which is designed to recognise all staff who work hard to help our homes and hospitals meet the high-quality care and business standards we set ourselves and allows staff to share in the success of the business.
In addition, throughout the year there are a number of opportunities, such as Employee of the Month and the Barchester Care Awards, which recognises our committed people across the business for a job very well done.
We provide one of the best rewards packages in the care sector and offer a competitive salary and impressive benefits.
We value our employees
Our people are as diverse and as individual as our residents and patients. We promote equal opportunities and encourage all our employees to treat one another and those we care for with honesty and respect. We aim to create a family environment in all our homes, hospitals and offices.
We are focused on providing equal opportunities to prospective and existing employees at Barchester and display the Disability Confident logo with pride.
Learning about why Barchester is unique within the care sector is central to our induction programme. Our new staff receive a comprehensive overview of all elements of our business so they can feel confident in fulfilling their role and contributing to our vision.
Professional Development
The learning doesn’t stop there. Our people have opportunities throughout their Barchester career; from refreshing their knowledge and learning new skills, to continuing their personal and professional development.
We also actively encourage our people to review their performance and develop their role at Barchester by using our bi-annual Performance Development Plan. Many of our people have exceeded their aspirations in successfully completing externally accredited qualifications.
There are no limits to how far our people can progress their career at Barchester.