Care Coordinator

Care Co-ordinator

Full-time | Office based | Rewarding Role with Real Impact

Salary: £26,500

Are you highly organised, calm under pressure and passionate about delivering exceptional care? We’re looking for a Care Co-ordinator to join our team and play a vital role in the smooth, safe and effective running of our care services.

This is a fast-paced, varied position where no two days are the same. You’ll be at the heart of our operations, supporting customers, care assistants and the wider team to ensure high-quality care is delivered every day.

What You’ll Do

As our Care Co-ordinator, you will:

Customer & Service Support

• Handle all incoming telephone enquiries with professionalism and warmth.
• Process new customer referrals, update trackers and input details into Access People Planner.
• Support customers by managing medication reorders with their GP surgeries.
• Carry out customer telephone monitoring to help maintain service quality.
• Respond quickly and effectively to emergencies.

Care Operations

• Assist the Care Co-ordinator with rota creation, allocation and covering visits when required.
• Ensure all electronic records are accurate, up to date and compliant.
• Provide support across different areas of the business as needed.
• Participate in the on-call rota, including some weekends.

Recruitment & Compliance

• Attract and recruitment new care assistants.
• Conduct annual DBS checks to ensure regulatory compliance.
• Complete annual vehicle declarations and support fleet/eBike management.
• Complete regular first aid box checks.

General Office Duties

• Follow company systems and procedures to maintain a safe, organised and compliant environment.
• Lone working may occasionally be required.

About You

You will thrive in this role if you are:

• Highly organised with strong attention to detail
• Confident using digital systems
• Able to prioritise effectively in a busy environment
• A clear communicator with a professional and empathetic manner
• A team player who is also comfortable working independently
• Calm, resilient and solution-focused when challenges arise

Experience in the care sector or scheduling/co-ordination roles is beneficial, but a positive attitude and willingness to learn are just as important.

What We Offer

• A supportive and caring team environment
• Opportunities for training, development and progression
• The chance to make a real difference every single day
• Competitive pay and benefits

If you're ready to join a dedicated team and help deliver outstanding care, we’d love to hear from you. Apply today!