Care Coordinator

Reports To: Registered / Branch Manager
Location: Cheltenham (Homecare)
Contracted Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm (30-minute unpaid break)
Salary: depending on qualifications and experience up to £27,000 per annum

About Us:
Retain Healthcare is an experienced, dynamic, and forward-thinking health and social care provider. We offer temporary and permanent recruitment solutions to healthcare establishments and individuals with diverse support needs within their own homes across the South West. With branches in Cheltenham, Chippenham, Salisbury, and Bournemouth, we are the agency of choice for many providers in the local area. Retain Healthcare has grown by reputation to become the go-to provider.
 
The Role:
As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
 
Main Duties and Responsibilities:

• To ensure the branch continues to grow and develop its homecare service.
• Work alongside the Registered Manager to drive the team and branch towards achieving weekly KPIs. Key areas of focus will include optimizing new staff recruitment, increasing the number of client packages, and developing our private funding customer base.

• Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.

• Effectively manage team rosters, matching skills to specific client requirements.

• Report and record any safeguarding concerns to the Branch Manager.

• Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch

• Approve and keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.

• Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.

• You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.

 
The Ideal Candidate Will Have:

• Relevant experience in similar role (ideally with NVQ Level 3 in Social Care)
• A full UK Driving License
• Strong system proficiency and local area knowledge
• A self-motivated and ambitious mindset
• Exceptional communication skills
• Excellent organization and attention to detail
• Competence with IT systems, Microsoft Office, and databases
• The proven ability to manage and meet tight deadlines

 
Retain Offers:

• Join a dynamic, collaborative, and expanding team where your contributions are valued.
• Enjoy free parking and our commitment to helping you maintain a healthy work-life balance.
• We invest in your future with training and competitive pay.
• Your birthday off and a company pension scheme.
• Access exclusive discounts via the Blue Light Card and wellbeing support through our Employee Assistance Program.