Office Supervisor

Office Supervisor

An office manager’s duties typically include:

· organising meetings and managing databases

· organising company events

· ordering stationery and IT equipment

· dealing with correspondence, complaints and queries

· preparing letters, presentations and reports

· supervising and monitoring the work of administrative staff

· processing invoices and managing office budgets

· implementing and maintaining procedures/office administrative systems

· organising induction programmes for new employees

· ensuring that health and safety policies are up to date

· attending meetings with senior management

· assisting the organisation's HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents.

· Managing Marketing for both Sambhana Care and Sister Organisation Take Care

Responsibilities

As a Office manager, you'll need to:

· research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets – Help respond to tenders

· seek out the appropriate contact in an organisation

· generate leads and cold call prospective customers

· meet with customers/clients face to face or over the phone

· foster and develop relationships with customers/clients

· understand the needs of your customers and be able to respond effectively with a plan of how to meet these

· think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business

· draw up client contracts

· have a good understanding of the businesses' products or services and be able to advise others about them

· ensure staff are on board throughout the organisation, and understand the need for change and what is required of

them

· train members of your office team, arranging external training where appropriate

· discuss promotional strategy and activities with the marketing department

· seek ways of improving the way the business operates

· attend seminars, conferences and events where appropriate

Working hours

You'll usually work a regular 8 am to 5pm, Monday to Friday week, though you may on occasion have to work longer to meet a project deadline or when attending an event or conference.

What to expect

· You'll work in an office environment, but will frequently travel within the day for face-to-face meetings with customers and other business partners.

· You may have the responsibility of managing a team and their output.

· You'll be expected to dress smartly, especially for meetings, though slightly more relaxed business casual attire may be acceptable at other times.

Desirable Skills / Attributes

You'll need to have:

· Excellent motivational leadership capabilities.

· Must have proven experience of developing and sustaining a values-driven, people focused culture in which all people are motivated and become fans of the company and customers

· an excellent telephone manner for making initial contact and for ongoing communication with customers and business associates

· interpersonal skills for building and developing relationships with clients

· written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills

· IT skills, including the use of spreadsheets

· teamworking skills and a collaborative approach to work

· decision-making skills

· the ability to multitask and prioritise your workload

· project management and organisational skills

· the ability to motivate yourself and set your own goals

· negotiating skills

· the ability to think strategically

· the ability to analyse sales & revenue figures and write reports

· a flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment

· initiative and the confidence to start things from scratch.

Respect & Dignity

· Understand person centred care and can demonstrate treating people as individuals and respecting choices

· Promoting independence and encouraging appropriate risk taking

Everybody Counts

· Ensuring no one is discriminated against or excluded

· Understand human rights and impact on care delivery

· Facilitating people to “speak up” about concerns and acting upon them.

Commitment to Quality of Care

· Striving for quality in everything we do recognising and understanding what quality in care means for people using the services

· Being accepting about criticism and focusing on improvement

· Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

· Treating people with kindness

· Understanding the importance of empathy in all areas of employment

· Understanding the values of others and always providing

Improving Lives

· Focus on how things could be done better and sharing ideas

· Understanding of wellbeing and what is important to people using the service

· Improving outcome for people

Any other duties

At some point you maybe asked to cover other duties relevant to the running of the business.