Hours: Part time - 20 to 25 hours per week (days/hours by agreement) - potential for full time as care packages increase
Location: Harrogate Business Centre, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER (with some travel for spot checks/visits as required)
Salary: £12,750 per annum (pro rata)
Job Purpose:
To support the coordination of high-quality, person-centred domiciliary care services, ensuring efficient scheduling, communication between staff, service users and families, and maintaining accurate records in line with CQC standards.
Key Responsibilities:
- Plan, create and manage care worker rotas using electronic rostering system ensuring continuity of care and appropriate skill matching
- Respond promptly to schedule changes, staff absences and emergency cover requirements
- Act as a key point of contact for service users, families and care staff regarding day-to-day queries
- Support onboarding of new care workers, including coordination of training via Atlas (Citation)
- Maintain accurate, up-to-date records including care plans, risk assessments and visit logs
- Monitor timely completion of care notes and flag concerns to the Registered Manager
- Assist with quality monitoring, spot checks and compliance documentation
- Support recruitment administration as required (interview scheduling, reference checks)
- Liaise with North Yorkshire Council and other commissioners regarding care package updates
Person Specification - Essential:
- Previous experience in a care coordination, scheduling or administrative role within health/social care
- Strong organisational skills and attention to detail
- Excellent written and verbal communication skills
- IT literate, comfortable with care management software
- Understanding of CQC regulations and person-centred care principles
- Flexible and able to respond to urgent situations
- Enhanced DBS check (or willingness to undergo one)
Person Specification - Desirable:
- Experience using electronic rostering systems
- NVQ/QCF Level 2 or 3 in Health and Social Care
- Knowledge of safeguarding procedures
Other Requirements:
- Occasional flexibility for early/late or weekend cover as needed
- Commitment to AJEB Healthcare's values of dignity, respect and quality care
Thank you for choosing AJEB Healthcare as your dedicated partner in personalised home care. We are thrilled to have you with us and are committed to delivering outstanding care that is thoughtfully designed around your individual needs.
At AJEB Healthcare, we understand that each person’s path to health and well-being is distinct. We are dedicated to providing healthcare that is compassionate, personalised, and responsive to each person’s preferences and requirements.
Our reputation as a trusted home care provider is built on our dedication to excellence, high standards of care, a person-centred approach, and a commitment to social inclusion. We take pride in fostering independence, embracing diversity, upholding strong safeguarding practices, and creating social value.
With comprehensive training for our staff, support for families, and 24/7 availability, we are here to provide exceptional care every step of the way.