Field Care Supervisor

Field Care Supervisor

At Guardian Angel Carers Wimbledon & Kingston, we believe that outstanding care starts with outstanding people.

We are proud of the exceptional care we provide to our clients and the supportive, positive culture we have built within our team. As we continue to grow, we are looking for a dedicated, organised, and compassionate Field Care Supervisor to join us on our journey.

This is an exciting opportunity for someone who is passionate about delivering high-quality care, enjoys supporting and developing Care Assistants, and takes pride in making a real difference every day.

We are looking for more than experience alone. We want someone who is kind, proactive, fun to work with, highly organised, and genuinely cares about people. Someone who shares our values, embraces high standards, takes initiative, and wants to be part of a team that strives for excellence in everything we do.

Why Join Guardian Angel Carers? We know that great care comes from great people, which is why we invest heavily in our team. We offer:

• Salary from £28,000 per annum, depending on experience
• Additional payments for on-call duties
• 28 days annual leave including bank holidays
• Flexible working
• Paid mileage
• Fully funded training and career development opportunities
• Refer-a-friend bonus of up to £250
• A supportive management team that genuinely values its staff
• The opportunity to make a meaningful impact within a growing and highly respected home care company
   

About the Role: This is a varied and rewarding position that combines team development, quality assurance, and office-based administration.

You will play a key role in ensuring our clients receive exceptional care while supporting our CareAngels to thrive in their roles.

With this full-time role, you will also participate in our out-of-hours on-call rota and provide care support when required to ensure our clients always receive the highest standard of service.

Your Responsibilities - As our Field Care Supervisor, you will:

• Support capacity planning and work closely with the Care Coordinator and Registered Manager
• Investigate and resolve concerns or complaints with professionalism, empathy, and a solution-focused approach
• Carry out supervisions, competency assessments, observations, and mentoring sessions
• Support shadowing and induction of new Care Assistants and Support Workers
• Complete audits and quality assurance checks to maintain our high standards
• Promote a positive culture where people feel valued, supported, and motivated
• Be a Team Leader and lead by example, championing our values of compassion, professionalism, reliability, and excellence
   

About You - We are looking for someone who is:

• Warm, approachable, and compassionate
• Highly organised with excellent attention to detail
• Confident working independently and using their own initiative
• A strong communicator who builds positive relationships with clients, families, and colleagues
• Passionate about delivering truly outstanding care
• Professional, dependable, and committed to maintaining high standards
• Positive, energetic, and enjoys being part of a team
• A natural mentor who enjoys supporting and developing others
   

Essential Requirements

• Full UK Driving Licence and business use insurance
• Minimum of 2 years' hands-on care experience
• Minimum of 1 year in a senior care or office-based care role
• Level 3 Diploma in Health and Social Care
• Care Certificate
• Experience using care management software
• Excellent written and verbal communication skills
• Strong planning, time management, and organisational skills
   

Our Culture: At Guardian Angel Carers, we are incredibly proud of our reputation and the standards we uphold.

We are not looking for someone who simply wants a job. We are looking for someone who wants to be part of a team that genuinely cares, supports one another, and is committed to providing exceptional care to every client, every day. If you are ambitious, caring, organised, and ready for a new challenge within a fantastic team, we would love to hear from you.