Live-In Coordinator

This position is to cover maternity leave from June/July for 6 months to 1 year.

JOB SUMMARY:      

To provide a continuation of service to our Clients and be the first point of contact for Clients and Carers alike.

PRINCIPAL RESPONSIBILITIES

1.  Responsible for carrying out the initial assessment for Live-in clients. Ensuring client folders contain all necessary paperwork in line with Company guidelines and these are kept up to date.
2. Ensure all new Live-in clients details are loaded onto the Careflex system.
3. Ensure that all the required paperwork is signed and filed in the client’s office file and the client’s home folder.
4. Responsible for preparing Care Plans designed to meet each individual client’s needs. Ensuring these are signed and filed in the client’s folder.
5. Responsible for identifying levels of assistance required to manage safe administration of client’s medication. Ensure that all clients have had medication assessments done on time and Careflex is updated with Level 1, 2 and with critical needs.
6. Liaise with clients and their families on all aspects of Live-In Care.
7. Regularly update Medication Risk Assessments if carers are involved with prompting or giving medication (Level 1 and 2).
8. Liaise with GP’s/Pharmacists to address medication issues and in order to prepare MAR Charts.
9. Develop and update MAR Charts to clients requiring medication assistance at Level 2 and organise timely delivery to clients home.
10. Update Care Plans at 6 and 12 month intervals or update when necessary.
11. 11. Be responsible for liaising/reporting any concerns or changes in the clients care package, general wellbeing and medication to the attention of families and healthcare professionals. 
12. Liaise with healthcare professionals and clients families regarding clients welfare, ensuring the best possible outcomes for the client. 
13.  Monitor and note the general health and welfare of clients in their own homes.
14. Arrange appointments for GP’s and District Nurses to make home visits to clients as and when required.
15. Assess client’s mobility, liaise with Occupational Therapists and ensure that there are sufficient aids to support the client’s mobility and carer’s safe moving and handling.
16. Responsible for identifying and reducing risks to ensure that Live-in Carers work in a safe environment and manage tasks in the client’s home in a safe way.
17. To liaise and work with the Community Support Managers to ensure clients Risk Assessments are present and up-to-date in the clients home and are being followed correctly. Carry out and update 6 and 12 month client Risk Assessments in a timely manner.
18. Monitor client’s care through a regular check of care notes and file these in the client’s office file. Follow the review of care notes, initiate necessary actions and pass to relevant departments as necessary.
19. Address any concerns with healthcare professionals following reports from carers or other sources regarding the client’s health and mobility.
20. To follow the Company’s SA procedure and report SA cases to the SA Lead or Contact Centre as required.
21. To investigate all complaints from clients or their representatives following the Company’s Policies and Procedures.
22. To ensure high standards of care are delivered to our clients.

Live-in Carers

1.    Take responsibility for ensuring all relevant information is fully documented with all necessary processes followed in line with the Company’s Policies and Procedures.

2.    Assist with recruitment and employment process for new live in carers along with the HR Manager.

3.    Compile Live-In Carer schedules one month in advance ensuring a seamless service is provided to our clients.

4.    To co-ordinate the Live-in Carers holiday requests in a timely manner, ensuring minimum impact on the business.

5.    To conduct regular Practice Visits, Spot Checks, Community Supervisions and annual Appraisals with all Live-in Carers following City Care Services guidelines.

6.    Assist, monitor, support and develop Live-in Carers. Undertake any follow-up action as required in liaison with the appropriate department.

7.    Carry out Return to Work interviews and complete the Return to Work documentation in line with the Company’s Policies and Procedures.

8.    Bring any concerns regarding the quality of care to the attention of the HR Manager and any other relevant Senior Manager.

9.    Ensure you are kept up-to-date with current legislation to reduce any risk to the business.

Support Company Growth and Development:

1.    To maintain a good professional relationship with external contacts and internal staff, acting as a role model, representing the company in the community and to all carers.

2.    To prepare reports and other documentation for the HR Manager and Senior Managers as and when required.

3.    In the absence of the Company Director, visit potential new clients and carry out initial assessments of care needs and risks.

4.    Inform new potential clients about the service City Care Services offers, giving advice on care packages that would meet their needs.

5.    Send and received client pack information (registration, Terms & Conditions, Private Agreement form).

GENERAL

1.    You may be required to provide On-Call duties to support the On-Call department at times of staff shortage due to sickness or holiday.

2.    To act in a professional manner and promote a positive Company image by dealing with all matters in a sensitive and polite manner.

3.    To have a clear understanding of your Health & Safety obligations as an employee of the company and to follow company procedures regarding Health & Safety legislation.

4.    Support Equality and value Diversity, identifying when own or others’ behaviour undermines the principles of Equality and Diversity.

5.    To maintain personal and professional development to meet the changing demands of the job.

6.    To actively participate in regular supervisions and annual appraisals.

7.    To actively attend and participate in regular training sessions, as and when required.

8.    To actively participate in team meetings. To bring forward ideas and opinions, contributing to the relevant discussions.

9.    To actively promote a collaborative work environment.  Supporting colleagues to ensure a professional service is delivered to our clients.

10. To act in a professional manner at all times, promoting a positive company image by dealing with all matters in a sensitive and polite manner.

11. To perform any other reasonable duties at the request of the HR Manager or any other Senior Manager.

12. This Job Description reflects the present requirements of the post. As duties and responsibilities change and develop the Job Description will be reviewed.

13. The duties in the Job Description are not exhaustive. The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above will be carried out as and when required.