Compliance Officer

SECTION A – SCOPE:

• You will be required to complete the usual duties that would fall within the expected job roles of a Compliance Officer.

• To support the Registered Manager, who will instruct you on the specific tasks that they require your support in completing. Your duties will require you to fill documents such as Spot Checks, Quality Monitoring Visit Forms, Medication Administration Sheet, etc. You are to ensure, to the best of your abilities that you complete all your duties to the necessary standards that will be set by your Registered Manager

• In supporting the Registered Manager to complete compliance duties you will be required from time to time, to visit Customers where the support is delivered or other prearranged venues.

• In supporting the Registered Manager to complete compliance duties you may be required from time to time, to audit key records such as; Finance Sheets, Medication Administration Records and Daily Logs.

• In supporting the Registered Manager you will be required to other branch based business duties.

SECTION B – REPORTING:

• You will report directly to the Registered Manager, the Care Manager and where necessary the Director

SECTION C – SPECIFIC DUTIES:

• Working with the Registered Manager in maintaining compliance duties in a timely manner and to a good standard. This includes completing the following documents: quality-monitoring call, quality monitoring visit, member assessment form, and supervision sessions.

• You may also be required to audit the following documents: finance sheets, medication administration records, staff training matrix, timesheets, policies and procedures.

• You may be required to complete the following documents as part of our branch process when taking on a new Customer, these documents include: support plans, risk assessments, person centred plans, health action plans, communication action plan. Also when taking on a new staff member you may be required to scan and upload all tasks associated with the recruitment of a member.

• Your duties will include the completion of any other reasonable document that is used regularly by the branch.

• On occasion, E.g. during the Registered Managers annual leave, you may be required to work in the office to ensure that calls are taken and detailed messages are passed on, along with filtering out unnecessary messages to the Registered Manager.

• During disciplinary procedures you may be required to be a minute taker.

• You may be required to log a complaint and assist the Registered Manager in their investigation and conclusion of the issue.

Set working days are as below but flexibility would be great.

• Monday, Tuesday, Friday 09.00-17.00pm
• Oncall to be completed as per Rota on weekends.

SECTION D – KEY FACTORS TO SUCCESS:

• Being committed to delivering the service to the highest possible standard ensuring compliance.

• Excellent person and management skills.

• The ability to communicate professionally at all levels.

• Effective time management and organisational skills.

SECTION E – COMPETENCE/CHARACTERISTICS:

• Smart and professional appearance.

• Capable of attending professional meetings and representing the company’s position in a positive manner.

• Articulate with the ability to put across ideas succinctly and clearly.

• Computer literate in Microsoft Word.

• Ability to work on their own initiative, be a “self starter”, able to prioritise tasks and manage multiple teams effectively.

• Excellent organisational and administration skills.

• An ambassador of the company and at all times will present themselves during work as a competent professional who is informed about the sector, the needs of Customers and how to work with other Stake Holders and professionals.

SECTION G – TRAINING & DEVELOPMENT:

• Archangel Homecare will monitor training and development needs and bridge any skills gap.