Care Coordinator

We are looking to recruit an experienced Care Coordinator. Based at our Farnham office the successful candidate will coordinate the delivery of a safe and well-planned domiciliary care service that is service user focused in the Guildford, Farnham, Aldershot, Frimley & Camberley areas.

You will produce staff rotas using a computer-based roster system, taking responsibility for ensuring that calls are covered in all instances as well as providing Care Workers with the necessary information relating to the service user to enable them to deliver the best service.

You will proactively liaise with external agencies such as Hospitals, GPs, and Social Services, as well as Service User's family members and advocates, perform assessment and reviews.

You will manage a team of Care Workers, taking responsibility for dealing with performance issues, carrying out staff supervisions and appraisals. The role involves on-call responsibility and weekend work on a rota basis. A full driver’s licence and access to a vehicle is essential for this role along with good IT skills and ability to work within a fast-paced environment to deadlines.

To cover all calls on our electronic rota system (Care Planner) and ensure weekly rotas are completed in a timely manner.

To follow up the initial contact between the care worker and service user to evaluate the Care Plan and ongoing needs.

To develop and maintain relationships with your service users and care staff team.

You will establish this by undertaking regular telephone assessments, monitoring the service user’s satisfaction and care worker performance.

Effective communication with a wide range of individuals, you will liaise with appropriate professionals, clients, and the organisation’s management as required to improve care standards.

You will establish this by undertaking regular telephone assessments, monitoring the service user’s satisfaction and care worker performance.

Effective communication with a wide range of individuals, you will liaise with appropriate professionals, clients, and the organisation’s management as required to improve care standards.

You will have a good understanding of the national minimum standards for care and a passion for delivering a high-quality person-centred service.

If applicable maximise the capability of the electronic monitoring system with alerts assigned and managed in accordance with contract specific parameters.

Participate in the branch On Call rota making full use of the electronic call monitoring system if applicable You must have exceptional time management and organisational skills.

skills and qualifications 

A successful Care Coordinator candidate will have a range of various prerequisite skills and qualifications that typically include:

• Excellent interpersonal skills and the ability to interact well with different kinds of people 
• Excellent verbal and written communication skills and the ability to prepare comprehensive reports 
• Passion for helping people and providing personalised care
• Strong leadership and management skills and the ability to motivate others 
• In-depth understanding of the organisation’s policies and medical regulations 
• Ability to maintain a high level of confidentiality and respect for patients 
• Proficiency with computers and Microsoft office tools such as Word, PowerPoint and Excel 
• Strong analytical skills and the ability to handle multiple tasks at a time 

?Role Requirements:

• Ideally some Care Coordinating experience
• At least 6 months experience working as a Care Coordinator
• A caring attitude and a willingness to make a difference
• Reliability, flexibility, hard work and honesty
• Great communication skills
• Great team work skills
• The ability to remain calm and composed under pressure