Founded in 1995, St Philips Care is dedicated to providing excellent care, whether it be nursing or social needs. We have specialised units for those who may be more vulnerable in our society.
Our philosophy is to build stronger relationships with residents, their families and friends as well as health and social care workers, commissioners and local communities. The St Philips Care Group now comprises 29 homes across the UK and, as a vibrant, forward-thinking company, whose Operations Team are all experienced Managers with a care/nursing background.
It is our policy to modernise, refurbish and introduce new additions to each home we acquire, bringing to all, the high standards of facilities we demand. All our homes have plans in progress to introduce new adaptations and enhancements. Whether our homes are purpose designed, or historic country houses which have been at the heart of local communities for decades, the safety, comfort and well being of our residents is paramount in our development programme. Inside our homes we pay great attention to the opinion of our residents, to ensure, the choice of our interior design create a warm and welcoming environment.
Through our administrative, financial and operational headquarters in Wolverhampton, we ensure that the St Philips standards are consistently achieved, maintained and audited across the entire group by means of Home monitoring Tool, Regional Manager Quality visits, internal homes audits and customer care surveys. We ensure our staff receive up to date training, whether it be in-house or by an external provider. Dignity and customer care training continues to be high on our agenda.
As we continue to strive for success we have won a prestigious award for being the “most outstanding” in the UK. In an era of financial astringency, sliding care standards and societal opposition to nursing and care homes St Philips Care has swum against an outgoing tide to lift standards, source investment, raise brand awareness and create warm, welcoming and nurturing homes. St Philips Care is the lighthouse to a generation,” said Esmonde Crawley Editor of Over 50s Housing journals
Our priority at St Philips Care is to ensure that our residents regard our homes as their own home.
We want everyone to feel that they are able to retain their independence, privacy, dignity and way of life in an environment that provides them with the safety, security and specialist care that they need to live their lives to the full. Everyone has their own named key nurse or key worker who works closely with them, their family and friends to develop a personalised care plan, which is continually evaluated and reviewed.
Having a person centred approach enables us to meet the needs of all our residents on a 24 hour basis and address any change in need. We are always happy to receive feed back from our residents and relatives, and regularly send out customer surveys as your opinions are very important to us. This also helps us to improve our service and introduce new idea.
We also are very happy to facilitate independent advocacy services. We are committed to our residents retaining links with the local community and regularly host various in house activities which include the local community. Residents have the freedom to join in as they choose and are always encouraged to continue with hobbies and past-times both inside and outside of the home. We receive regular visits from local GPs, hairdressers, dentists, opticians, chiropodists and other services can be provided as requested. We ensure that residents can attend religious services as they wish; either inside or outside of the home and all religious beliefs are respected at all times. We have Quality systems in our homes which helps us identifying any shortfalls and working with the staff to correct them and also ensuring we are self monitoring the care and quality we are providing. We constantly strive to improve and maintain our standards and work with all professionals and regulators to ensure this.